Frequently Asked Questions
Can't find what you're looking for? Contact our team.
General
Every listing includes a fitment note with the vehicle make, model and year range it covers. If you're not sure, send us your registration or VIN via the contact form and we'll confirm before you order.
For most remote keys, no — we cut and program against the details you provide at checkout. For some smart-key and immobiliser systems we may ask for extra verification for security reasons.
Shipping
Most in-stock items are cut, tested and dispatched the same working day if ordered before 2pm.
We primarily serve customers within the UK. For international enquiries, please contact us before ordering.
Returns
Because cut and coded keys are made to order, they can only be returned if faulty. Uncut blanks and tools in original condition can be returned within 30 days.
Contact us with your order number and a description of the fault — we'll arrange a replacement or refund.
Account
No, but creating one lets you track orders, save addresses and build a wishlist for next time.
Get in touch via the contact form with your business details and typical order volume.